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Service Lifecycle Management (SLM)

Airstream by Ralph Goings (1970)

Get Real: How to Build a Useful Augmented Reality Application

By | AR/VR, Internet of Things, Service Technology | 2 Comments

Gauging Value in AR Service Applications

You know I have been very vocal in criticizing augmented reality (AR) applications that, in my opinion, demonstrated too little business value.  You have heard (or read) me referring these as righty-tighty lefty-loosey systems.

From time to time, clients and attendees of my public lectures challenge me for guidelines to help them gauge the potential business value of AR applications. If a simple air filter replacement procedure isn’t useful, then what is? Read More

If You Build It They Will come

If You Build It (Using Machine Learning) Will They Come?

By | AI and Machine Learning, Design Reuse, PLM, Warranty | One Comment

Autodesk Claims Machine Learning Technology Will Transform 3D Engineering

Autodesk announced recently the availability of a shape-based search capability in A360. A blog article titled How Machine Learning Will Transform 3D Engineering describes the new capability, called Design Graph, as a “Google search-like functionality for the world of 3D models.”

Google search functionality is probably the wrong metaphor for 3D search. Web search is fundamentally text based, whereas searching for a part or a design requires a combination of textual and geometric terms and attributes, and sufficiently deep domain semantics. In fact, the blog article makes the very same argument later, describing Design Graph’s purpose to “identify and understand designs based on their inherent characteristics—their shape and structure—rather than by any labeling (tags) or metadata” (i.e. not Google-like).
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Transverse Line Kandisnky

LiveWorx 2016 – PTC’s Internet of Things Strategy

By | Internet of Things, Mergers & Acquisitions, Service Lifecycle Management (SLM) | One Comment

LiveWorx 2016

PTC’s LiveWorx, the annual event that demonstrates and affirms PTC’s commitment to the Industrial Internet of Things (IoT) space, concluded last week in Boston. It was larger and richer than the previous LiveWorx conference by far.

LiveWorx serves well to clarify PTC’s Industrial IoT strategy and to articulate the role of the various technology pavestones that form PTC’s elaborate IoT path. Not surprisingly, PTC’s CEO James Heppelmann’ keynote centered on IoT application to enhance equipment service and maintenance operations, as were systems demonstrated on the main stage by Caterpillar, Trane and Flowserve, although it was obvious that these were proofs of concept rather than deployed systems. As Mr. Heppelmann reiterated a cornerstone in PTC’s strategy: “service is the killer app of the industrial IoT”.
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Righty-Tighty, Lefty-Loosey

Augmented Reality and the Righty-Tighty, Lefty-Loosey Demo

By | AR/VR, Field Service, Service Technology | 4 Comments

Augmented Reality

Augmented reality (AR) technology seems like a natural fit for personnel performing intricate assembly, maintenance and repair jobs. AR technology is used to annotate physical objects by superimposing physical objects, in real-time, with virtual information from documents, databases and sensors to assist technicians in performing complex tasks. For example, the AR annotation layer could highlight a part to be replaced, identify special tools needed for the task, prescribe detailed work instructions, and display warnings about potentially hazardous materials and activities.

Unlike virtual reality, which replaces the physical world, AR adds information that augments and enhances the real-world experience.

Work on using augmented reality in industrial settings dates back to the 1990s. The renewed interest in applying AR in service and maintenance tasks stems from two converging trends. Read More