PTC’s IoT Strategy: Realizing the Connected World


Jim Heppelmann PTC IoT strategy

PTC’s IoT Journey

Since James Heppelmann took the helm at PTC in October of 2010, he has been hard at work, challenging the status quo among top-tier PLM vendors and seeking to redefine PLM and expand its influence beyond its traditional engineering boundaries. The comprehensive strategy has had multiple threads and terms, starting with service … continue reading →

Computer Vision For Autonomous Cars


Computer vision: Zuckerberg or a cardigan?

What’s the Difference between Zuckerberg and a Cardigan?

Computer vision and machine learning for intelligent autonomous systems are among the hottest—and most complex—technologies under development today. It is the holy grail that will allow autonomous vehicles detect and avoid obstacle and support general autonomous behavior and planning. An image recognition engine is trained to classify … continue reading →

Who Needs Service Manuals?


1961 Ford and Mercury Truck 850-1100 Series Shop Manual

A Bit of Perspective

I want to start this blog post with two personal stories that exemplify the difficulty to provide service personnel highly relevant and effective service information. Some years ago I was advising a leading industrial equipment manufacturer on various topics related to product service lifecycle management and service operations. We were nearing … continue reading →

Closing The Service Knowledge Gap


Auto Technician, Mechanic

The Growing Service Knowledge Gap

Maintaining, servicing and repairing complex vehicle systems is a growing challenge for OEMs of automotive and off-highway equipment. Multiple research studies I conducted in the automotive and off-highway industries demonstrate the magnitude of the problem: Typically, repair shops are able to fix about 80% of the cars during the first … continue reading →

Service as a Knowledge Intensive Activity


Helicopter Technician

The Product Service Challenge

Maintaining, servicing and repairing complex products have been a longstanding challenge. While much has been written on service metrics and performance indicators, it’s worthwhile highlighting some facts and figures. The following anecdotes are from various research studies I conducted in various discrete manufacturing sectors and additional sources: Auto dealership repair shops … continue reading →

Can Serviceability Standards Improve The Bottom Line?


Car Repair

The Cost of Poor Service

Maintaining, servicing and repairing complex vehicle systems is a growing challenge. Much has been written on service metrics and operational performance, but it’s worthwhile to pause to highlight few figures to understand the impact that service (poor service, that is) has on the bottom line. The following data are from … continue reading →

Can Driverless Cars Make Ethical Decisions?


Connected Cars

Fully autonomous driverless cars may be in the future, but the vision is getting more vivid by the day. Great progress is being made in demonstrating autonomous car capabilities and enacting legislation to allow road testing, improving autonomous driving capabilities and inspire consumer confidence and acceptance of new mobility models. But before autonomous cars are … continue reading →

Electric Vehicles for Everyone, Not Just the Elite


Mary Bara GM

Mary Bara, GM’s CEO, recently attended her 25th reunion at Stanford’s Graduate School of Business. In a very insightful article and interview for LinkedIn, she openly discusses GM’s strategy and plans for connected cars, autonomous vehicles and electric cars. Here is what I think Ms. Bara got right, and where, I believe, GM has not … continue reading →

Connected Cars: Circling The Wagons


Wild West Wagon Circle

TU-Detroit, Five Years Later

The recent TU-Detroit telematics conference that took place in June was markedly different from its predecessor, TU-Detroit, a few years ago. Participants of that conference thought the connected car space resembled the Wild West, referring the onslaught of new connected car technologies, many from companies not traditionally associated with the highly … continue reading →

Reaching a Critical Mass of Connected Cars


Connected Cars

On the Voice America radio show Coffee Break with Game Changers on June 11, I argued that a “critical mass” of connected cars must be reached before we can realize some of the more important and exciting possibilities offered by connected cars, such as improved active safety, reduce traffic congestion and improvement in air quality. … continue reading →