Industrial IoT and Equipment Service

Remote Service

Despite criticism of being overly hyped, IoT technology remains top of mind in many organizations and  will continue to dominate conversations and drive new investments, and for many good reasons. There are numerous areas where Industrial IoT (IIoT) offers clear and significant business value potential. One of the better articulated uses cases is service lifecycle … continue reading →

Unlocking the Value in PLM-ERP Integration

Unlocking Value

PLM-ERP Alignment is Critical

In the seemingly endless conversation about product development software, there are those that argue that PLM and ERP serve different roles in product development and product lifecycle management. Those on that side of the fence use arguments such as “PLM helps drive product innovation, ERP helps execute the business of manufacturing”, … continue reading →

Managing Car Software Lifecycle


Software is Carmakers’ Next Battleground

Arguably, all innovation in modern cars is software driven. The use of software controllers in motor vehicles goes as far back as the late 60s with the introduction of a computer controlled fuel injection module in Volkswagen cars. The use of software based electronic control units (ECUs) accelerated and became … continue reading →

Connected Car Security: Real Threat or Media Hysteria?

Jeep Uconnnect Infotainment

With the growing popularity of Internet-connected features in cars, they become attractive targets for remote hacking. While as far as I know no malicious hacking has been reported, there have been multiple demonstrations of serious software vulnerabilities and breaches of vehicles software. A recent Wired magazine article was particularly damming. With Wired support, experienced “white hat” … continue reading →

Autonomous Cars: From Driver Errors to Software Errors

Continental connected car

To Crash is Human

It has been established that humans, not cars, nor the environment are responsible for auto accidents. The data from the National Motor Vehicle Crash Causation Survey (NMVCCS) conducted by the National Highway Traffic Safety Administration makes this abundantly clear.           Automakers and their suppliers invest heavily in … continue reading →

The Internet of Things and Humans as Sensors

Humans as IoT Sensors

The Internet of Things is the orchestration of multiple connected ecosystems that enable tight value chain integration and synthesis of multidisciplinary data that provide context for high-fidelity decision making. We tend to think of the IoT in terms of monolithic network of connected “things” and the data they generate. This is a correct but very … continue reading →

Virtual Reality is Awaiting its iPhone Moment

Virtual reality and augmented reality display

I have been involved in developing, evaluating and selecting tools and methods for field service and failure diagnostics in complex equipment for many years. Among the many technologies, virtual reality (VR), the technology that was heralded and then flopped in the 90s, seems to stage a comeback, thanks to significant improvement in hardware and visualization … continue reading →

Who Will Lead the Internet of Things Industry in Five Years?

Internet of Things

I met a business acquaintance the other day. He asked me who I thought was leading the Internet of Things (IoT) industry. It was easy to dismiss the question by pointing out the large number of companies—many very young and quite small—that occupy this nascent space. But what about in the future? Who will lead … continue reading →

To Reuse or Not To Reuse Parts, That is the Question

CAD Model

Design Reuse

For years I have been critical of the automotive industry and its overzealous and careless tendency to design new parts instead of reusing existing designs, inventory parts and suppliers.  The Rationale to resist the temptation to innovate and reuse tried and proven parts is broad and multifaceted. Among the chief arguments: Accelerate time … continue reading →

Field Service Excellence: Right Technician, Right Information

Field Service

Lackluster Service Performance

For product companies and service organizations, field service continues to be a critical element in the quest for greater profitability and improved customer satisfaction. Field service excellence is determined to a great extent by the effectiveness and efficiency of the service visit, as well as by the experience delivered to the customer. … continue reading →