Boards Not Thrilled With CIOs

By IT Strategy No Comments

According to a survey conducted by the National Association of Corporate Directors (NACD) and reported by CIO Magazine, many board members are dissatisfied with quality of information they get from their CIOs. Directors want the CIO to give them more and better information, especially about IT risk.

According to the report, only 13% of board directors are satisfied with IT briefings. About 35% said they were unsatisfied with the quality of technical information and 27% were unsatisfied with its quality.

This survey highlights that despite so many surveys, discussions and articles, there is often a discrepancy between the business perspective of the board and the role it sees IT is serving in the organization. IT management needs to demonstrate deep understanding of the business and define its role in terms that go beyond keeping the servers humming and provisioning software and mobile devices. As enterprises explore new technologies and business opportunities in cloud computing, social media and big data analytics, IT leadership has an excellent opportunity to deliver significant new business value.

The burden does not lie exclusively on the shoulders of the CIO. Corporate boards must include the CIO in devising a robust strategy and implementation roadmap of these new technologies. The potential complexity and the nascent nature of many of the new overly-hyped technologies require that the CIO organization is involved throughout in order to reduce both technology and business risks.

As the report shows, the main chasm between the board and the CIO is exactly in these areas: technology and risk. It’s time the two organizations start working together.

 

I-Cubed Acquires Akoya, Adds Cost Analytics Capabilities

By IT Strategy, Manufacturing, Mergers & Acquisitions, PLM One Comment

Cost Analytics Helps Getting More From PLM Data

I-Cubed, a product lifecycle management (PLM) and data migration services company headquartered in Raleigh, NC, announced today the acquisition of Akoya, a provider of cost analytics and supply chain optimization software for an undisclosed sum (both companies are privately held).

Akoya, based in Chicago, provides patented product cost analytics software that helps manufacturers reduce product cost and optimize purchasing and inventory decisions. Akoya’s analytic software uses 3D CAD information coupled with extensive financial and purchasing data to estimate parts cost and identify cost-savings opportunities before the design is frozen.

The software helps manufacturers make smart design/cost tradeoff decisions, reduce product costs by identifying pricing inefficiencies in the suppliers’ network, improve accuracy of manufacturing quotes, and similar manufacturing and supply chain related decisions.

Most manufacturing companies undertake periodic cost optimization and supplier rationalization efforts. These business-critical activities tend to use manual processes using financial, quality and supplier information, typically involving multitude of spreadsheets and data sources. Although the analysts performing these tasks are very experienced, manufacturers find it increasingly difficult to apply the cost optimization process consistently throughout  the elongated and fragmented supply chains of the global economy. Furthermore, as the experienced workforce is slowly retiring, manufacturing companies will have to rely on analytic and decision support tools to replace some of the diminishing expertise.

Akoya offers a good mix of packaged analytic tools, access to raw material information and historical cost data, and high level of manufacturing and supply chain expertise. The process of tapping into a manufacturing company product development process and supply chain planning is highly consultative, and requires deep understanding of CAD model data and the PLM/PDM tools that manage it, which is I-Cubed’s core expertise.

Through the acquisition, Akoya will get the necessary resources and experience to grow its business from the small initial base of a handful of customers that include Caterpillar, John Deere and American Axle. Akoya’s customers should expect to get an experienced resource-rich company that will not only scale as needed, but can also offer additional product management and software integration services.

The acquisition is a logical expansion of I-Cubed’s PLM-related service offerings. The company currently provides an array of services focusing on product data quality, especially for PLM software upgrades and migration, and the additional analytic capabilities from Akoya will give existing and new customers a richer set of product data related services.

 

Kitsch (Shawn McNulty)

TED Talk: Trivializing the Internet of Things

By Internet of Things (IoT) 3 Comments

In 2014, the founder of MIT Media Lab Nicholas Negroponte, spoke at TED Vancouver, sharing his vision of the Internet of Things. He was later quoted by Liz Gannes to say “I look today at some of the work being done around the ‘Internet of Things’ and it’s kind of tragically pathetic.”

Negroponte was an early astute observer of our digital world. I have always liked Negropont’s observation how backwards fax machines are: we take digital information, such as a document or a spreadsheet and and convert it to a static analog representation in order for it to be transmitted via an (analog) fax machine. Read More

Salem Witch Trials (Joseph Elber, 1892)

Method to Reduce No Fault Found Rates

By Service Lifecycle Management (SLM) 3 Comments

Service Technician Develops a Robust Method to Reduce No Fault Found Rates in PCBs

No Fault Found (NFF) is a notoriously difficult problem. Also referred to as no trouble found (NTF) and no problem found (NPF), the term and associated metrics are used to describe a phenomenon where a service technician replaces a part in order to repair a failed piece of equipment. When the part is returned to the factory for quality analysis or for repair and re-certification, diagnostic tests do not detect any problem.

The rate of No Fault Found parts can be quite high. For example, in a study I conducted several years ago, I found that the average no-fault-found in consumer electronics rate was between 15% and 20%. This is an average across many products and replacement parts. When examining NFF by part and failure modes, the situation is often much graver. For example, I witnessed NFF in excess of 70% in certain avionics and automotive electronic parts. Read More

Automotive Service Revenue Will Increase

By Automotive, Service Lifecycle Management (SLM) No Comments

Automotive Dealers Anticipate Growth in Service Revenue

Revenue Growth

Source: Automotive News Dealer Survey, Jan 2014

Recent dealerships survey conducted by Automotive News clearly shows that automotive dealers see service operations as an important source of revenue, almost on par with new car sales.

 

 

 

Headcount Increase

Source: Automotive News Dealer Survey, Jan 2014

Considering the cyclicality in new car sales, it is prudent to invest in increasing headcount and advanced service tools to generate higher- margin service revenues.