The Imherent Bias of Technology
“Technology is neither good nor bad; nor is it neutral” declared Melvin Kranzberg.
Indeed, not only is technology un-neutral, it has an intrinsic bias. In the process of defining and implementing software to perform certain tasks and solve particular problems, the designers make many assumptions and decisions—most of which are irreversible—about the intended tasks, workflows, work environment, and user profiles. Unintentionally, the marketers and designers of software tools introduce a bias.
Douglas Allchin maintains that in itself this inherent bias does not pose a problem, but it does dictate how the technology is being used, and who can and cannot use it. Consequently, the innate bias influences the ability of the organization to realize the full value of the technology.